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Terms And Conditions
Terms and Conditions
Last updated November 2024
Introduction
Welcome to Men's IBS Mastery® ("we," "our," or "us"), provided by CharlieJeane®. These Terms and Conditions govern your use of our website (www.mensibsmastery.com), digital products, coaching services, physical products, and other offerings (collectively, our "Services"). By accessing our website, registering for our Services, or making a purchase, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms referenced herein. If you do not agree with any part of these terms, you must not use our Services.
1. Who We Are
Men's IBS Mastery® is a trading name of CharlieJeane Cooke, registered in England and Wales, operating from CharlieJeane® PO Box 1274, NORFOLK, PE30 9HE, United Kingdom. We can be contacted at hello@mensibsmastery.com or by telephone at 07738707733.
2. Definitions
In these Terms:
- "Services" means any digital content, coaching services, physical products, or other offerings provided by us
- "Digital Content" means downloadable or accessible online materials, courses, and resources
- "Physical Products" means tangible items including books, merchandise, and wellness products
- "Website" means www.mensibsmastery.com and any associated domains
- "You" means the individual or entity accessing our Services
- "Consumer" means an individual acting for purposes outside their trade, business, craft, or profession
3. Eligibility and Access
3.1. To use our Services, you must:
- Be at least 18 years old
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete registration information
- Maintain the security of your account credentials
3.2. International Access
- Our Services are available internationally where permitted by law
- All Services are provided from the UK
- International users must comply with local laws
- We reserve the right to restrict access in certain jurisdictions
4. Our Services and Products
4.1. Digital Services
- Online courses and educational materials
- Group coaching programs
- Individual coaching sessions
- Digital resources and tools
- Subscription-based content
4.2. Physical Products
- Books (both through our website and Amazon)
- Wellness products and supplements
- Support materials and merchandise
- Other tangible products as listed on our website
4.3. Service and Product Delivery
- Digital content delivered via online access or download
- Physical products shipped to provided address
- Coaching services delivered online or as specified
- Some services may have waiting lists or limited availability
5. Consumer Rights and Cooling-Off Period
5.1. Digital Content
- 14-day cooling-off period under Consumer Contracts Regulations 2013
- Right to cancel waived for immediate access to digital content
- Waiver confirmed during purchase process
5.2. Physical Products
- 14-day return period from receipt of goods
- Must be in original, unused condition
- Return shipping at customer's expense unless faulty
- Refunds processed within 14 days of return receipt
6. Payments and Pricing
6.1. General Pricing
- All prices in British Pounds Sterling (GBP)
- VAT included where applicable
- International payments converted at current exchange rates
- Shipping costs calculated at checkout
6.2. Subscription Payments
- Recurring billing as specified at purchase
- Minimum 10 days notice required for cancellation
- No partial refunds for unused periods
- Failed payments may result in service suspension
6.3. Payment Security
- Secure processing through certified providers
- Card details stored securely by payment processors
- Multiple payment methods accepted
- Fraud prevention measures in place
7. Shipping and Delivery
7.1. UK Deliveries
- Processing time: 1-3 business days
- Standard delivery: 2-5 working days
- Express options where available
- Tracking provided for eligible shipments
7.2. International Shipping
- Available to selected countries
- Delivery times vary by destination
- Import duties/taxes buyer's responsibility
- Some restrictions apply
7.3. Amazon Orders
- Books ordered through Amazon follow Amazon's policies
- Separate ordering and fulfilment system
- Returns handled through Amazon's system
8. Returns and Refunds
8.1. Digital Products
- No refunds once content accessed
- 3-day satisfaction guarantee for coaching programs
- Technical issues addressed case-by-case
- Refund requests to hello@mensibsmastery.com
8.2. Physical Products
- 30-day return period for unopened items
- Original packaging required
- Return shipping cost buyer's responsibility
- Damaged items reported within 48 hours
- Refunds processed within 14 days of return
8.3. Exceptions
- Personalised items non-returnable
- Hygiene products sealed for safety
- Digital content after access
- Used or damaged items
9. Intellectual Property Rights
9.1. Ownership
- All content copyright CharlieJeane®
- Trademarks and branding protected
- Materials not to be reproduced
- License for personal use only
9.2. Usage Rights
- Single user license for digital content
- No sharing or redistribution
- No commercial use
- No modification permitted
10. Privacy and Data Protection
10.1. Data Processing
- Compliance with UK GDPR
- Data protection registration number [Insert]
- Privacy Policy details full procedures
- Health data specially protected
10.2. Marketing Communications
- Opt-in required for newsletters
- Unsubscribe option always available
- No data sharing with third parties
- Testimonials anonymised by default
11. Health Disclaimers
11.1. Medical Advice
- Services are educational only
- Not medical or healthcare advice
- Consult healthcare professionals
- No diagnosis or treatment provided
11.2. Results
- Individual results vary
- No guaranteed outcomes
- Testimonials not typical results
- Success depends on multiple factors
12. Limitation of Liability
12.1. We do not exclude or limit liability for:
- Death or personal injury from negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be limited
12.2. Subject to 12.1, we are not liable for:
- Business losses
- Loss of profits or revenue
- Indirect or consequential losses
- Technical issues beyond our control
13. Product Warranties
13.1. Physical Products
- Free from manufacturing defects
- Fit for described purpose
- Conform to description
- 30-day warranty unless stated
13.2. Digital Content
- Reasonable quality
- Fit for described purpose
- As described in product information
- Technical support provided
14. Changes to Services
14.1. We reserve the right to:
- Modify or withdraw Services
- Change prices with notice
- Update these Terms
- Limit product quantities
14.2. Changes effective:
- Immediately for new customers
- 30 days notice for existing customers
- Price changes next billing cycle
- Terms updates with notice
15. Dispute Resolution
15.1. Governing Law
- English law applies
- English courts jurisdiction
- Without prejudice to consumer rights
- Alternative dispute resolution available
15.2. Complaint Procedure
- Contact hello@mensibsmastery.com
- Response within 48 hours
- Informal resolution preferred
- Written resolution offered
16. Final Provisions
16.1. Severability
- Invalid terms separately void
- Remaining terms continue
- Replacement terms may apply
- Core agreement preserved
16.2. Entire Agreement
- Complete understanding stated
- No other agreements apply
- Written changes only
- Prior versions superseded
Contact Information
For all queries regarding these Terms:
- Email: hello@mensibsmastery.com
- Phone: 07738707733
- Address: CharlieJeane®, PO Box 1274, NORFOLK, PE30 9HE
- Website: www.mensibsmastery.com
Last Updated: November 2024
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